1. Information We Collect
BKE Logistics collects information necessary to provide freight forwarding, customs brokerage, and logistics services. This includes:
- Shipment data — sender and recipient names, addresses, contact details, and shipment contents
- Commercial documents — commercial invoices, packing lists, bills of lading, and customs declarations
- Payment information — billing addresses, payment method details, and transaction history
- Account information — login credentials, company details, and communication preferences
- Technical data — IP addresses, browser type, and usage information when you interact with our digital platforms
2. How We Use Your Information
We use collected information to:
- Arrange and manage freight forwarding and customs clearance services
- Communicate shipment status, tracking updates, and service-related notices
- Process payments and issue invoices
- Comply with applicable customs, export control, and trade regulations
- Improve our services and digital platforms
- Detect, investigate, and prevent fraudulent or unauthorized activity
3. Information Sharing
We share your information only as necessary to deliver services, including:
- Carriers and agents — airlines, shipping lines, trucking companies, and local agents in origin, transit, and destination countries
- Customs authorities — as required by law for import/export declarations in relevant jurisdictions
- Payment providers — third-party payment processors to handle transactions securely
- Regulatory bodies — when required by applicable law, court order, or governmental authority
We do not sell your personal information to third parties.
4. Data Retention
Shipment records, including commercial and customs documents, are retained for a minimum of 5 years from the date of shipment, or as otherwise required by applicable law in the relevant jurisdictions. Account data is retained for the duration of your relationship with us and for a reasonable period thereafter.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit, access controls, regular security assessments, and secure storage practices.
6. International Transfers
BKE Logistics operates globally. Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards. In such cases, we ensure appropriate safeguards are in place, consistent with applicable legal requirements.
7. Cookies & Tracking
Our digital platforms may use cookies and similar technologies to enhance user experience, analyze site usage, and deliver targeted content where applicable. You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionality on our platforms.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information, subject to legal retention requirements
- Object to or restrict certain processing activities
- Receive a copy of your data in a portable format
To exercise these rights, contact us using the details provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children without parental or guardian consent. If we become aware that such information has been collected, we will take steps to delete it.
10. Third-Party Links
Our digital platforms may contain links to third-party websites or services. BKE Logistics is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out through our official communication channels. For matters related to shipment data, contact your account representative directly.
Last updated: May 31, 2026